Contact
Community cares about you! We want you and your family to be happy and healthy. If you have questions, we’re here to help. We speak English, Spanish, and other languages, too. Call us to get an interpreter. In case of emergency, call 9-1-1 or go to the nearest hospital.
By Mail
Community Health Choice
2636 South Loop West, Suite 125
Houston, Texas 77054
For STAR (Medicaid)/CHIP/CHIP Perinatal Members
General Information:
Local: 713-295-2222 | Toll-Free: 1-877-635-6736
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
Member Services:
Local: 713-295-2294 | Toll-Free: 1-888-760-2600
Monday through Friday (excluding State-approved holidays) 8:00 a.m. to 6:00 p.m.
TDD Number for Hearing Impaired
7-1-1
24-Hour Nurse Help line:
1-888-332-2730
24 hours a day, 7 days a week
Care Management
Local: 713-295-2303 | Toll-Free 1-888-760-2600
Monday through Friday
8:00 a.m. to 5:00 p.m.
Eye Care: Superior Vision
1-800-879-6901
State Benefit Programs 2-1-1 Texas (Medicaid/CHIP/CHIP Perinatal):
Local: 2-1-1 | Toll-Free: 1-888-541-7905
Dental Services for STAR Members under 21 years of age and for all CHIP Members:
DentaQuest: 1-800-516-0165
MCNA Dental: 1-800-494-6262
Behavioral Health/Substance Abuse: Beacon Health Options
1-877-343-3108
Provider Relations Inquiries:
713-295-2295
Waste, Fraud and Abuse Hotline:
1-877-888-0002
For Marketplace Members
Member Services:
Local: 713-295-6704 | Toll-Free 1-855-315-5386
Monday through Friday (excluding State-approved holidays)
8:00 a.m. to 5:00 p.m.
Member Services Pharmacy/Prescription Questions:
1-866-333-2757
TDD Number for Hearing Impaired
7-1-1
24-Hour Nurse Help line: 1-888-332-2730
24 hours a day, 7 days a week.
Health Insurance Marketplace:
1-800-318-2596 | Healthcare.gov
Behavioral Health/Substance Abuse: Beacon Health Options
1-855-539-5881
Community follows the Mental Health Parity and Addiction Equity Act (MHPAEA). We review to make sure that requirements for mental health benefits are the same and not more restrictive than medical benefits.
